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Customer Service & Retailing

At Cambrian Training, Customer Service & Retailing, offers a wide range of courses at Levels 1, 2 and 3 as part of a work based learning programme.
The courses offered are designed to give you the practical experience required in order for you to gain employment skills in areas such as sales, communication, customer service, merchandising and product experise.

  • Customer Service NVQ Level 2
    This qualification is tailored for staff who are responsible for delivering Customer Service and interact directly with the Customer, for example sales or retail staff, staff working on service desks and call centre staff. General tasks involve greeting customers, presenting a positive impression of yourself and your organization. Deal with customers face to face or by telephone or process customer service information, deliver reliable customer service, handle problems and develop & improve customer service

  • Customer Service NVQ Level 3
    This qualification is tailored for those who are responsible for the delivery of customer service, but also have to monitor and develop the quality of customer service given, and who may be in charge of their own department or team. General tasks involve organising the promotion of products & services, organise the delivery of customer service, monitor and solve customer service problems, process customer service complaints, lead teams to improve customer service, gather, analyse & interpret customer feedback.

  • Retail Skills NVQ Level 2
    This qualification is tailored for those who work in the retail industry for example general sales assistants & product experts. General tasks involve sales& product knowledge, processing payments; order/receive stock, merchandising, customer service, product expertise for example bakery, butchery, beauty products.
  • Retail Skills NVQ Level 3
    This qualification is tailored for those who are responsible for the delivery of retail services and who may be in charge of their own department or team for example supervisor, first line manager, department manager, owner/manager.

    There are 3 categories for this level

    • Retail sales professional
    • Retail Visual merchandising
    • Retail Management.

    General tasks will involve organizing staff, stock management, product expertise, sourcing, merchandising, management & leadership, finance & administration.